Airbnb Cleaning & Turnover SOP
Purpose
To establish a consistent, high-standard cleaning and maintenance routine for
[PROPERTY NAME] to ensure guest satisfaction, safety, and 5-star cleanliness ratings across all booking platforms.
Scope
This procedure applies to all internal cleaning staff and third-party cleaning contractors responsible for turnover services at
[PROPERTY ADDRESS].
Roles & Responsibilities
• Lead Cleaner: Responsible for executing the checklist and reporting maintenance issues.
• Property Manager: Responsible for final inspection and inventory replenishment.
• Maintenance Tech: Responsible for repairs identified during the turnover process.
Procedure
1. Initial Entry and Assessment
• Enter the property at [CHECK-OUT TIME] and perform a quick walkthrough.
• Check for any major damages, missing items, or smoking violations.
• Take photos of any issues and upload them to [MANAGEMENT APP].
2. Stripping Linens and Laundry
• Strip all used beds and collect towels from bathrooms.
• Check for stains on linens; pre-treat if necessary.
• Start the first load of laundry immediately using [SPECIFIC DETERGENT BRAND].
• Inspect mattress p